collect the Process Engine Logs and Traces according to
Process Engine Logs and Traces
Include the appropriate number of Process Engine log and trace files. There are two folders from which logs and traces should be collected. Both folders are under the ProcessEngine install directory. The first folder is .../ProcessEngine/data/logs/ and the second folder is .../ProcessEngine/data/
c:\Program Files\IBM\FileNet\ProcessEngine\data\logs\ and
Zip up an appropriate number of logs and traces that are in those folders.